Position Title: Print & Copy Center Customer Service Representative

Location: East Point, GA

The Design, Print & Display Group (DPD Group) is currently seeking qualified and motivated professionals for the position of Print & Copy Center Customer Service Representative.

Job Description:
This team member (Print & Copy Center Customer Service Representative) is required to perform many functions within the print & copy center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members and customers. This team member predominantly assist the front counter production queue and produces the copying output stages of orders according to customer specifications. This team member also maintains the front counter production area and equipment. Additionally, this team member may learn advanced computer software applications, and perform various administrative functions.
The qualified candidate is a mature, motivated, outgoing multi-tasker. Being comfortable with interacting with the public and using computers is important. Having graphics computer skills is a plus but not a requirement.

Duties may generally include, but are not limited to, the following areas:
Provides outstanding customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision.
Take customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers.
Performs multiple tasks at the same time, using automatic equipment capabilities.
Collates, sorts and organizes customer orders.
Sets priorities of customer projects.
Makes copies of documents needed by customers. Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Scan/Email /Fax documents as needed by customers.
Provide Notary Public services.
Order Supplies.
Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.
Sorts incoming and outgoing mail.
Distributes mail and parcels to renters’ P.O. Box and office staff.
Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Troubleshoots routine equipment problems.
Performs all phases of equipment set-up, operation and routine maintenance.
Operates the Point of Sale terminal (POS), handles money and reconciles activity at end of shift.
Maintains sufficient amounts of change in cash drawer.
Keeps register area neat and stocked with necessary supplies.
Ensure office has necessary supplies, equipment and inventory.
Answer phones.
Direct calls or take detailed messages.
General Clerical Duties.
Some general housekeeping.

Key Qualifications and Requirements:
Must be Bi-lingual (English/Spanish) verbal and written communications.
Clear and pleasant speaking voice.
Ability to provide Notary Public services.
Ability to provide prompt and courteous customer service.
Strong communication and interpersonal skills with public.
Ability to stock merchandise from store receiving to shelving;
Ability to lift up to 70 pounds.
Ability to perform general cleaning duties to maintain store standards for cleanliness.
Ability to work both independently and within a team environment.

EQUIPMENT OPERATION
Print & Copy Center Customer Service Representative must safely and efficiently operate various pieces of retail, office and printing equipment; including register, digital printers and copiers, computers, binding equipment and facsimile machines.

WORKING CONDITIONS
Print & Copy Center Customer Service Representative duties consist of lifting large mail bundles, parcels, boxes, mail buckets, and packages. Some duties, like operating the fax or copier machine, may require you to stand for many hours.

HOURS OF OPERATION
Monday – Friday
9:00 a.m. – 5:00 p.m.

PAY RATE: $15.00 per hour plus benefits.

U.S. Citizenship: Must be eligible to work in the United States.

Jamison Corporate Overview:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, JPS adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: http://careers.jps-online.net/x/openings