Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Customer Care Representative.

Job Title: Customer Care Representative | Decatur, Georgia

DESCRIPTION OF SERVICES:

The objective of this requirement is to provide Temporary Personnel Services for daily employment services in support of the operation of Dekalb County in Georgia. County departments will require the services of temporary personnel to assist with special projects of a time-limited nature, to fill in for staff on vacation or extended leave, and/or to assist during periods of peak activity. Skills test may be administered to assess proficiency levels.

The Customer Care Representative position is responsible for providing essential information and customer service related to various County services, including water, sewer, and sanitation. This position involves direct interaction with customers, addressing inquiries, resolving issues, and ensuring accurate account management. The representative will also support the billing operations .

MINIMUM QUALIFICATIONS:

High school diploma or GED required; one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. No specific license or certification required.

PREFERRED

• Strong understanding of customer service principles and practices
• Proficiency with customer software and data entry systems
• Excellent attention to detail and accuracy
• Strong organizational skills to manage multiple accounts
• Effective communication skills to interact with clients and internal stakeholders
• Problem-solving abilities to resolve customer issues and disputes

• Bilingual (Spanish) a plus (bilingual is not a requirement)

JOB DUTIES AND RESPONSIBILITIES:

Tasks include, but are not limited to, additional duties as assigned.

• Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints; and initiates problem resolution.

• Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.

• Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.

• Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations.

HOURS OF OPERATION

Normal working hours are 8:30 A.M. to 5:00 P.M., Monday through Friday.

During the assignment, temporary personnel shall not work for any period over eight (8) hours per day for a maximum of forty (40) hours per week without prior authorization.

DeKalb County government observes eleven (11) holidays during each calendar year: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day. Whenever a County-observed holiday occurs on Saturday, the previous Friday will be observed. Whenever a County-observed holiday occurs on Sunday, the Monday following will be observed.

PRIMARY PLACE OF PERFORMANCE:

Dekalb County, Decatur, Georgia 30030

This work requires on-site performance and is not eligible for remote work or telework.

TRAVEL: N/A

Clearance Level Required: Must be able to pass a Federal Background check.

SUPPLEMENTAL INFORMATION:

Evaluation Will Consist Of: Education, Experience, Background Check, Physical/Drug Screening

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/