| Title: | On-Call ID Clerk - Silver Spring, MD |
|---|---|
| ID: | 2194 |
Jamison Professional Services, Inc. (JPS) is recruiting for an On-Call General Clerk III (ID Card Clerk) for a federal government client in the Silver Spring, MD area. This position is an on-call position that fills-in for the normal ID Card Clerk in situations of vacation, sick, etc.
The position requires an On-Call ID Clerk to provide Identification Card Administration; including badges, Common Access Cards (CACs), access keys, fingerprints, and perform CAC Pin Reset (CPR) to Government clients within the National Capital Region. The contractor will serve as a ID Clerk/CAC Personal Identification Reset (CPR) Project Manager/Security Systems Maintenance Operator. Coordination with the Defense Manpower Data Center (DMDC) on matters pertaining to the establishment of CPR sites and requisite equipment build shipment and follow-on support, oversight of TASM registration, administrative oversight of all CPR users (including CTAs), administration of the CPR Management Service (CPR-MS) and promulgation of CPR training materials. The CPR Project Manager will provide training and customer support, setting up Trusted Agent Security Managers and Trusted Agents and interfaces with DMDC on obtaining and getting site IDs. attend user meetings via teleconference, maintaining statistics on CPR usage. ensuring CPR information to be placed on the client website is accurate and up to date. The site representative will also process ID cards using facility access within the NCR using user friendly software application. perform daily and routine operator and administrative functions as required to maintain customer and user records and assures operational readiness of the system with current and updated personnel attribute data. Creates and prints facility access credentials as applicable and assures appropriate attributes as associated with the appropriate records Provide daily, weekly, and monthly reports to management. If technical maintenance is required, prepares technician dispatch activity logs, functions as the customer's representative to other work groups. Monitors repair and installation workloads to meet commitment times. Screens and tests customer reported problems to facilitate repair efforts. Contacts customers to negotiate dates and times; accesses arrangements as necessary to facilitate trouble resolution.
Qualification Criteria:
a) Previous ID card facility experience and knowledge of the military is desired.
b) Candidate should have strong oral communication skills, must be a team player, with the ability to balance the interests of a variety of clients, dependable and possess a professional attitude and demeanor.
c) Time management skills, excellent customer service, and demonstrated problem solving skills are strongly desired.
d) Must speak, read, and comprehend English to the extent that personnel can read and comprehend printed regulations, detailed written orders, operating procedures, training instructions and materials.
e) Must undergo a pre-employment criminal background check and a subsequent security investigation, both resulting in a favorably adjudication prior to operating or having access to DEERS/RAPIDS equipment.
f) Ability to lift and handle items or packages weighing up to 25 pounds each.
g) Ability to withstand prolonged periods of standing, stooping, walking and reaching.
h) Ability to operate in a Windows environment with experience in Microsoft Word and Excel.
i) Ability to negotiate with customers and interact with other work groups.
j) Two years of professional administrative support experience required
